CANCELLATION POLICY

* Late Arrivals- I understand that traffic can get busy and life can happen. If you arrive more than 15 minutes late, please contact me. I will do my best to accommodate your appointment. However, you may be asked to reschedule your appointment and charged a fee of 50% if there is not enough time. * Cancellations & reschedules that occur on the day of your appointment (or less than 24 hours to your appointment) will be charged a fee of 50% of the service(s) scheduled. * Clients that fail to show or miss the appointment will be charged a “No Show” fee, which is 100% of the original cost of the scheduled service(s). * Cancellation and “No Show” fees will be charged to the credit card on file. Once this charge is completed, you may then schedule a new appointment at ‘Ili by Mai Esthetics. * In the rare circumstance that clients have a history with 2 “no shows” or excessive reoccurring rescheduling/cancellations, they will no longer be able to book appointments at ‘Ili by Mai Esthetics. * ALL FEES must be paid before booking a new appointment * By having a card on file and reading and understanding the policy, you are giving ‘Ili by Mai Esthetics permission to charge your card in the event of a late, cancellation, and/or a no-show. Thank you for your understanding. I appreciate your business and time, and trust that you respect mine.